Shipping Policy

Last updated: October 28th, 2025

Thank you for shopping with Mountaintop Studios! We’re committed to ensuring your order arrives safely and on time. Please review our shipping policy below for details on processing, shipping times, and other important information.

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1. Order Processing

• All orders are processed and shipped within 5–7 business days after payment confirmation.

• During high-demand periods, holidays, or special launches, processing times may take a little longer.

• Once your order is shipped, you’ll receive a confirmation email with tracking information.

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2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, package weight, and selected delivery method.

Estimated delivery times (after processing):

• United States: 3–7 business days

Delivery times are estimates and not guaranteed. Mountaintop Studios is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

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3. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to follow your package’s journey.
If you haven’t received tracking info within 7 business days after shipment, please contact us.

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4. Lost, Damaged, or Stolen Packages

Mountaintop Studios is not liable for packages lost or damaged in transit.
If your package arrives damaged, please contact us within 7 days of delivery with your order number and photos of the issue so we can help resolve it.

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5. Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

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6. Questions

If you have any questions about your order or our shipping process, please reach out to us at: mountaintopstudiosrva@gmail.com